We are concerned about our customers' needs. Email Marketing Express support team is here and ready to help you with any and all issues you might be experiencing.
If you meet with any problem in using this software, please consult the following FAQs we provide, which may bring you the answers for common problems. And the FAQ are the most convenient resort for solution.
If the problem has not been contained here, please feel free to contact us at: firstname.lastname@example.org.
Registration & Payment
When can I get my Serial Number?
Your Serial Number will be sent immediately after your payment.
- What if I have paid for the program, but still not received the serial number?
Hopefully you've received the Confirmation Email including your SN sent by our Auto Reply Email System within several minutes after your payment. In case you haven't got it in time, it might be blocked by the anti-spam filters. Please check your junk or spam folder.
- Is it allowable to use the serial number on two computers?
Please note that for Personal Version one SN could be only used on one computer at the same time. If you want to use it on the second computer, I'm afraid that you should buy a new SN or uninstall the program from the current computer then install it on a new PC and activate it using your SN. While for Business Version, one SN could be used on unlimited computers at the same time.
- How much does it cost?
We offer two kinds of license types: Personal Version and Business Version. Personal Version is $79 for Only One User, while Business Version is $179 for Unlimited Users. If you're not ready to buy, you can download and try it for free.
What's the benefit to order it?
Surely you can send newsletters to 50 recipients every time for free via the trial version of Email Marketing Software. But if you get an SN, you can send newsletters to unlimited recipients. And you will also have our lifetime free updates and support.
- How to order it?
Secure Online Ordering - Recommended
Instant Delivery! By Secure Online Ordering (Credit Card or PayPal), you could receive Serial Number via email within several minutes after your payment.
Does Email Marketing Express contain adware and spyware?
Email Marketing Express has been tested as free from any malware such as adware and spyware.
- Do I need to pay for upgrade?
No. You are entitled to any updates to the products after your registration, i.e., all the updated versions are free.
- What's your reply policy?
Our support team will answer your questions as soon as possible. We guarantee an answer within one business day at the very most!
Will a recipient see other email addresses on my list?
No. Email Marketing Express sends its messages directly to each customer, one at a time, personally and privately. The recipients only see what they need to see, and they sure don’t see the other names on your mailing list.
- What is considered spam?
Spam is defined as unsolicited mass email to persons with whom you do not have a business relationship and have not requested (opted-in to) your mailing. Email Marketing Express is intended for marketers who have an established list of permission-based opt-in email addresses. We provide our product only to those who follow our strict anti-spam policy. One may not send email to purchased lists using our system.
- Are my email names secure?
The names that you enter into Email Marketing Express and those entered by your customers from your web site are fully yours. You maintain full ownership at all times. We have developed a highly secure, 128-bit encryption system housed in a secure data facility protected by a firewall to prevent unauthorized access to the data. Furthermore, we will NEVER share, give, exchange, sell, rent out, use, or copy your lists.